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Our team is here for you and will get back to you quickly, with the answers and support you need.

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FAQs

Any question?

Our customer support team is here to help.

How long does it take to deploy a Vizzia device?

Deployment is fast: setup takes just a few minutes, with no fiber and no civil works required. The system is ready to operate immediately — exactly where you need it.

Who installs the devices?

Our specialized technicians handle the initial installation and train your teams to use the system. Once deployed, your staff are fully autonomous — with continuous technical support always available in the background.

Does the devices require a fiber or Wi-Fi connection?

No. Our devices operate on secure 4G/5G with optimized data usage. No fiber or Wi-Fi connection is needed, making deployment possible on any type of site.

Where is the data hosted?

All data is stored in France on sovereign servers certified or undergoing certification under SecNumCloud, the security standard of ANSSI, France's national cybersecurity agency. All streams are encrypted end to end, from camera to server.

Are you GDPR compliant?

All data is stored in France on sovereign servers certified — or currently in the process of being certified — SecNumCloud by ANSSI. Streams are end-to-end encrypted, from the camera all the way to the server.

What kind of customer support are you providing?

Yes. Built on a Privacy by Design approach, the system does not analyze any personal data (no facial recognition, no license-plate reading). Access is strictly limited to authorized staff.